30 DAY MONEY BACK GUARANTEE
If for any reason you are dissatisfied with us, we will refund your
hosting fees at any time during the first 30 days since you have signed
up for an account with us. You can email firstname.lastname@example.org and
receive a full refund for your hosting plan.
Domain Name Registration:
Domain name registrations are non-refundable. As changes are no longer
allowed after the registration request is submitted, customers should
check for correct spelling before buying their domain name.
98.9% Network Uptime Guarantee
Meneely Services guarantees that your website will be up and running at
least 98.9% of the time during any 12-month period. This guarantee
includes network uptime, server uptime, web server and service uptime.
However, we cannot be held responsible for upstream problems outside of
our network and areas where Meneely Services has no direct influence,
such as backbone provider failures, fibre-optic main line cuts, DNS or
Registrar problems with subscribers’ domain names, routing problems
between clients’ location and our data center. The uptime guarantee is
also not applicable if the service interruption was caused by any
natural or unnatural events that Meneely Services cannot directly
influence. Meneely Services may temporarily deny or terminate service
upon clients’ failure to pay their charges when due.
Meneely Services will guarantee 98.9% Meneely
Services network uptime and 99.9% network stability uptime. This,
however, does not refer to problems stemming from:
a. Server Hardware Breakdown.
b. User error(s) or purposeful interruption(s) (e.g.
if the client shuts his/her own server down, Meneely Services is not
responsible for the downtime).
c. Failures due to software that is not explicitly
supported by Meneely Services. Consequently, if a hardware crash
provoked by the customer happens, Meneely Services has no responsibility
for the resulting downtime.
Network Outages or Unexpected Downtime is any
unplanned or unexpected interruption in the network availability due to
a hardware, software, network connectivity or data center problem,
during which a 100% packet loss is experienced.
Scheduled Downtime is any scheduled
interruption of services for the purpose of network upgrades, or
replacement of any equipment in order to provide a better service for
you. Scheduled downtime occurs during notified downtime periods, with as
many warnings sent in advance as possible via e-mail or posted on our
news section at a minimum 24-hour notice.
SUPPORT RESPONSE GUARANTEE
Meneely Services guarantees its clients fast 24/7 support available 365
days a year. Support is available via the online contact form as well as
via the integrated ticketing system. Each ticket is replied to within no
more than 24 Hours after it has been opened.
24/7 Support For All Customers
24/7 Ticketing support with 25 minutes average reply time